Overheard lists out the most recent Twitter posts ("tweets") related to this company. Anyone, employee or customer, can convert a tweet into a community topic. Overheard notifies the original Twitter poster of the discussion started in response to their issue.
Discover and respond to what people are saying about TrackThePack on Twitter.
RT @tylerjoynt: @5tuwww.trackthepack.com is really good, too. Can send SMS or e-mail when out for delivery and delivered and has nice web app for iphone.